Cookie Policy
Last updated: 3 February 2026
1. What Are Cookies
Cookies are small text files that websites store on the user's device (computer, tablet, or mobile) when visiting them. They help the website remember information about the visit, such as the preferred language and other options, which can make the next visit easier and the site more useful.
2. Types of Cookies We Use
TrichoSuite uses first-party cookies, privacy-respecting analytics cookies, and, only with your consent, advertising cookies to measure the performance of our Meta (Facebook/Instagram) campaigns.
2.1 Essential Cookies (Required)
These cookies are necessary for the basic functioning of the website and cannot be disabled. They are set in response to user actions, such as setting privacy preferences, logging in, or filling out forms.
| Cookie | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| __session | TrichoSuite | Maintain authenticated user session | 30 days | Essential |
| __csrf | TrichoSuite | CSRF attack protection | Session | Essential |
| trichosuite_cookie_consent (localStorage) | TrichoSuite | Stores user cookie preferences | 365 days | Essential |
| cl_consent | TrichoSuite | Mirrors your cookie decision so the server can respect it | 180 days | Essential |
2.2 Functional Cookies
These cookies enable enhanced functionality and personalization of the website. If these cookies are not allowed, some services may not function properly.
| Cookie | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| locale | TrichoSuite | Remember user language preference | 365 days | Functional |
| theme | TrichoSuite | Remember light/dark theme preference | 365 days | Functional |
2.3 Analytics Cookies
We use PostHog, a privacy-focused analytics platform with data stored in the European Union. All information is anonymized and aggregated. We do not perform individual profiling.
| Cookie | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| ph_* | PostHog | Anonymized product analytics (EU-stored) | 365 days | Analytics |
2.4 Marketing / Advertising Cookies
We use the Meta Pixel (Facebook/Instagram) to measure the effectiveness of our advertising campaigns. This cookie is only set after you explicitly consent to the marketing/advertising category in the cookie settings banner. Data collected is shared with Meta Platforms, Inc. (United States) under the European Commission's Standard Contractual Clauses.
| Cookie | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| _fbp | Meta (Facebook/Instagram) | Meta (Facebook/Instagram) advertising attribution and campaign measurement | 90 days | Advertising |
| _fbc | Meta (Facebook/Instagram) | Tracks ad click-throughs from Meta (Facebook/Instagram) for conversion measurement | 90 days | Advertising |
| partner_ref | TrichoSuite | Attributes your signup to the affiliate-programme partner who recommended TrichoSuite. Only set with your marketing consent | 90 days | Advertising |
TrichoSuite does not use advertising or third-party tracking cookies unless you explicitly opt in to the marketing/advertising category in the cookie settings banner.
3. How to Manage Cookies
You can manage your cookie preferences at any time through the cookie settings banner that appears when visiting our website, or by clicking the "Cookie settings" link available in the footer.
Additionally, you can configure your browser to block or delete cookies:
- •Google Chrome: View instructions
- •Mozilla Firefox: View instructions
- •Safari: View instructions
- •Microsoft Edge: View instructions
Please note that blocking essential cookies may affect the functioning of the website and prevent access to certain features that require authentication.
4. Third-Party Cookies
The third-party services that may set cookies on our website are PostHog (analytics, EU-stored) and, only with your consent, Meta Platforms, Inc. (advertising, Facebook/Instagram Pixel). We do not share cookie data with advertisers or social networks unless you have opted in to the marketing/advertising category. The demo chat assistant on this website is our own service and uses no cookies or browser storage; it loads after you choose your cookie preferences and sends nothing until you open it and write a message. The support chat on this website runs on AgenteUno: it sets no cookies, but stores a session identifier in the browser's session storage when you open it and write, and only measures usage statistics if you accept the analytics category.
5. Legal Basis
Essential cookies are installed based on legitimate interest (Art. 6(1)(f) GDPR) for the proper functioning of the website. Functional and analytics cookies require your prior consent (Art. 6(1)(a) GDPR), which you can grant or withdraw at any time through the cookie settings panel.
This policy complies with Law 34/2002 (LSSI-CE), the GDPR (EU 2016/679), and the LOPDGDD (LO 3/2018).
6. Updates to This Policy
We may update this cookie policy periodically to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We recommend that you review this policy regularly.
Contact
For any questions about our cookie policy: