Delete your account and data

1. Apps and developer

Developer and data controller of the accounts: Codelabs Studio S.L. This page applies to:

• •TrichoSuite (patient app): for people who send scans to a clinic or follow their treatment. Android package: com.trichosuite.patient.
• •TrichoSuite Pro (clinic team app): for clinic staff. Android package: com.trichosuite3d.app.

Codelabs Studio S.L. · Pasaje Federico García Lorca, 6, 3º E, 29130 Alhaurín de la Torre (Málaga)

2. Delete your account from the app

The quickest way. It works the same on Android and iOS.

1. Open TrichoSuite and sign in.
2. Open the menu (top left) and tap "Delete my account".
3. Read the notice and confirm. You are signed out and your login stops working.

1. Open TrichoSuite Pro and sign in.
2. Go to Settings and tap "Delete my account".
3. Confirm. If you are the only administrator of your clinic, first make another person administrator: a clinic cannot be left without one.

3. Request it by email

If you cannot open the app, write from the email address of your account to the address below, saying which app you use and, if you are a patient, the name of your clinic. We may ask you to confirm that the address is yours before acting.

4. What is deleted

When your request is processed, the following is erased or irreversibly anonymised:

• •Your name, email, phone number, address, date of birth, ID number and profile picture.
• •Your sign-in credentials, and the devices and push notifications linked to your account.
• •For patients: photos, 3D scan models of the head, messages, notes, documents, reminders, and recordings and transcripts of consultations linked to your file.
• •For clinic staff: your professional profile (title, specialty, licence number); your user is deactivated and stops identifying you.

5. What is kept, and for how long

Some data cannot be erased because the law requires its retention. It is kept without identifying you:

• •Clinical history. The clinic, not Codelabs Studio S.L., is the controller of your medical record. In Spain, Law 41/2002 requires keeping it for at least five years from discharge, and longer where regional rules or other obligations require it. That period is set by the clinic and the applicable law; we do not apply a different one. After your request the record is dissociated from your identity.
• •Issued invoices and tax records, which cannot be altered: only the fiscal data the law requires them to show, for the legal tax and commercial periods (generally between four and six years in Spain).
• •For clinic staff: the clinical and administrative actions you carried out remain in the clinic's records for traceability, attributed to a deleted user and not to your name.
• •Security logs, for the period stated in our privacy policy.

6. When it takes effect

Deleting the account from the app closes your sign-in at once. Erasing the data of a patient file is processed in the background and we complete it within the legal time limit: one month from your request at most (GDPR, art. 12.3). If you are a patient, your request is also notified to your clinic, which is the controller of your clinical record.

7. More information

The full details on how we process data, your rights and how to contact the data protection officer are in our privacy policy.