Reception
Confirm, move and resend
Reception reviews the pending appointment requests, confirms one and creates the appointment with no overlaps, reschedules another and resends a reminder that didn't arrive. When canceling an appointment, they write the reason and the system cancels its reminders.
Nurse
The day's waiting room
The nurse sees who has arrived and who is next, calls the next patient and marks them as being seen. If a patient hasn't confirmed, the nurse can resend the reminder from the list.
Director
What happens with no-shows
The director opens the no-show dashboard and compares the percentage of patients who don't show up depending on whether they had a deposit, a reminder or a confirmation, and decides which clinic policy is worth tightening.